REFUNDS AND CANCELLATION POLICY
We thank you and appreciate your use of the platform for purchases through the platform. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of your refund, Cancellation and Return shall be following the clauses as set forth.
Return Terms of the Company
The platform and the Company shall accept return towards the products sold on the platform only if the User purchased has raised a request for a return within the time as mentioned below from the time of delivery of the products and the request shall be only if the product is incorrect or if the order is damaged on delivery.
The Company will not entertain any return request due to deficiency in the quality of the products or due to delay in the delivery. Further, the return will be accepted only on satisfaction of the following conditions:
For raising any request for the return of the products, the user shall have to place a request in stodo website / application and also sending an E-mail to email@example.com. Additionally, the Company will then update the user to place a request for the return and provide the additional details pertaining to the return and the User shall ensure to pack the order in the same and similar manner as delivered to the user and at the expense of the user shall resend the products to the address mentioned in the email.
The Company hereby inform the User to initially purchase the product and verify the quality before making any bulk purchases on the platform.
Refund Terms of the platform
The Company will firstly undertake to receive the returned products and further shall undertake a thorough inspection on the product returned and then proceed to initiate a refund. The inspection process shall be undertaken within 48 hours from the time of receipt of the products by the Company.
All refunds shall be issued only for the part of the order returned by the user and not for the entire invoice amount. All refunds shall be subject to such statutory deductions as may be specified.
The company does entertain Exchange of the product if the same is defective on the delivery of the product.
For the purpose of a return, refund or such other clarification, the User shall have to visit the platform or alternatively write to us at firstname.lastname@example.org (Open 9 AM – 7 PM from Monday – Saturday and Sunday will be off).
The Company at its sole discretion may cancel the user's service request after the payment is made, if the Company:
Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the interviewer and other information as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Company and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same package that is bought by you.
We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.